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Heritage Apartments

UC Merced partners with Heritage Management to provide opportunities for continuing students and transfer students, graduate students, and families housing options. Students living in Heritage community will reside in 2-4 person apartments within the Merced community while maintaining many of the conveniences of on-campus housing. Apartments will be fully furnished (bedroom and living room furniture) and include kitchens.

Apartments are configured as:

  • 1 shared room + 1 bath (2 people)
  • 2 shared rooms + 2 bath (4 people)
  • 1 shared room + 1 private room + 1 bath (3 people) 

Floorplans:

Frequently Asked Questions
 

Who is eligible to live in the Heritage Apartments?

Students with families, continuing, new transfer, and graduate students are eligible to live in the Heritage Apartments.

Where amenities are available to UC Merced students at the Heritage apartments?

Parking, Heritage Express bus service, Professional Security Services.

Where would I be living? Is this considered on-campus housing?

Residents living in these apartments would be housed in one of the three Heritage complexes: Northwood apartments, Village Landing, and Village Terraces. While residents will physically reside off-campus, they will lease the apartments through Housing Services and will be considered as living on campus for purposes for policies and administration. Roommates can be any gender.

Heritage Complexes

Northwood Village
255 Snowhaven Ct | Merced, CA 95348

Village Landing
3601 San Jose Ave | Merced, CA 95348 

Village Terrace
3827 San Jose Ave | Merced, CA 95348

Are the apartments open over breaks?

Yes, the Heritage apartments will be open for all break periods including Winter Recess for the duration of their housing contract.

What parking is available for UC Merced Housing residents?

Heritage Apartments Permits

Parking spaces at the Heritage Apartments are first come first serve, and only 1 parking permit will be allotted per apartment. Students who are interested in a parking space can email Florence Baker at florenceb@hmgt.com.

On-Campus Permits

UCM Heritage Residents will NOT be allowed to purchase a UCM commuter parking pass, however they can purchase a UCM Heritage carpool permit. Please note Heritage carpool spaces will be limited and released on a first come, first serve bases. For all other parking fees visit the TAPS web site, http://taps.ucmerced.edu/.

Heritage Express bus service is only for UC Merced Housing Services contract students. Please contact TAPS for a Heritage Express bus pass Monday after move in here.

For more details click on this link to visit the CatTracks web page, http://cattracks.ucmerced.edu/

What kind of staff or police presence will there be in the apartments?

The UC Merced Police Department is responsible for responding to emergencies at the Heritage apartments and their nearest station is located on M street.

Heritage apartments have their security personnel circling the apartments.

UC Merced Police Department has professional security officers out in the apartments as well.

Housing full time staff on call 24/7 is Hui-Ling Chan, hchan42@ucmerced.edu, 209-769-8712.

What furniture is included? 

There will be standard bedroom furniture (bed, desk, dresser) and living room furniture (couch, table) which will be similar to on-campus furniture. Some of the apartments will include microwaves and all will include refrigerators. The apartments will have ceiling lights and depending on individual needs students may have to purchase their own floor or desk lamps. Residents will be responsible for toilet paper and cleaning supplies. Washers/dryers are included in supported apartments, other units will receive a laundry card for use at complex facilities. Internet service is included but cable TV is not.

Graduate and families have the option to choose furnished or unfurnished apartments.

How do I connect to the Wi-Fi?

Xfinity Router Users Guide

Each apartment is equipped with a Comcast router to provide internet service. Trouble connecting? Try the steps below.

Check wireless connectivity:

  • Go into settings (either through mobile device or computer)
  • Select the wireless network labeled on the back of the router
  • Type in the password found on the back of the router
  • Once connected you may be asked to create a new network name and password - please keep it for your records

If you cannot find the same network labeled on the router:

  • Press 3 times and hold down the router reset button with a pen/pencil (small button located on the back of the router)
  • Do not release the router reset button until all of the lights in front have turned off
  • The router may take anywhere from 1 to 2 minutes to fully reset
  • Once all of the white lights have turned back on, try to reconnect

If you can connect but have no internet access:

  • Try the first steps with an alternative device (ex: if you used your phone the 1st time, try your computer or if you used an android phone the 1st time, try an apple device)
  • Have your apartment address ready and call the Comcast Bulk Q number: (855) 307-4896
  • If asked about your account, state that you are under the UC Merced Bulk Q Comcast Account
  • The technician will ask you to create a new network name and password - please keep it for your records

If after trying all of the above you are still unable to connect to the Wi-Fi,

  1. Follow instructions for the students please review. If this process is not working resident can reach out to the platinum team (855-307-4896) or www.comcast.com for online assistance. For on-site MGMT you can also reach out to the platinum team by email Xfinity_Platinum@comcast.com; this email is supported by the teams Supervisors.
  2. If step 1 doesn’t solve the issue, please email Hui-Ling Chan at hchan42@ucmerced.edu for further assistance.

Important Contacts and Work Order Details
 

If you have issues with furniture in the apartment, please contact Eddie Dabbs Vilciauskas, dabbsvilciauskas@ucmerced.edu.

If you locked yourself out, you can get lock out keys at the Rental/Leasing Office during their office hours, all after hours lock outs, please call  (209) 769-4416, you will be charged $100 to your account for lock outs. The charge will be posted on your University account.

Village Terrace Important Numbers

UC Merced Public Safety: (209) 228-2677 (CAT-COPS)

Police/Fire/Ambulance 911 or (209) 722-4141

Housing Services Office: (209) 228-2293

Residence Education Office: (209) 228-4663 (CAT-HOME)

Residence Education After-Hours on Duty: (209) 769-8712

Heritage Express & CatTracks Schedules: http://cattracks.ucmerced.edu/

 

For ALL Maintenance Repairs/Work Order/Lock Out: Contact -

Village Terrace Office: (209) 383-1000

Email: villageterrace@heritagemanagement.com

Office Hours: Monday-Friday: 8:30am to 5:30pm

Saturday: 10am to 5pm
Sunday: Noon to 5pm (closed Sundays from November-February)

After Hours Emergency Maintenance/Lock Out: (209) 769-4416

 

Village Landing Important Numbers

UC Merced Department of Public Safety: (209) 228-2677 (CAT-COPS)

Police/Fire/Ambulance 911 or (209) 722-4141

Housing Services Office: (209) 228-2293

Residence Education Office: (209) 228-4663 (CAT-HOME)

Residence Education After-Hours on Duty: 209-769-8712

Heritage Express & CatTracks Schedules: http://cattracks.ucmerced.edu/

 

For ALL Maintenance Repairs/Work Order/Lock Out: Contact -

Village Landing Office: (209) 384-9000

Email: villagelanding@heritagemanagement.com

After Hours Emergency Maintenance/Lock Out: (209) 769-4416

Office Hours: Monday-Friday: 8:30am to 5:30pm

Saturday: 10am to 5pm
Sunday: Noon to 5pm (closed Sundays from November-February)

 

Northwood Village Important Numbers

UC Merced Department of Public Safety: (209) 228-2677 (CAT-COPS)

Police/Fire/Ambulance 911 or (209) 722-4141

Housing Services Office: (209) 228-2293

Residence Education Office: (209) 228-4663 (CAT-HOME)

Residence Education After-Hours on Duty: 209-769-8712

Heritage Express & CatTracks Schedules: http://cattracks.ucmerced.edu/

 

For ALL Maintenance Repairs/Work Order/Lock Out: Contact -

Northwood Village Office: (209) 383-6000

Email: northwoodvillage@heritagemanagement.com

Office Hours: Monday-Friday: 8:30am to 5:30pm

Saturday: 10am to 5pm
Sunday: Noon to 5pm (closed Sundays from November-February)

After Hours Emergency Maintenance/Lock Out: (209) 769-4416