Terrace Center Valley Housing Office is open from 10 a.m. to 10 p.m. Monday through Sunday, and 5 p.m. to 7 p.m. on most holidays. This is the place to get your questions answered, pick up packages, sign out lock out keys, learn how to complete maintenance requests and find the professional staff. There are also DVDs and BBQ utensils for students to check out. Valley Terraces and Sierra Terraces residents can also request refills for toilet paper and cleaning supplies from the office in the Terrace Center. The phone number for Terrace Center Valley Housing Office is 209-228-4663.
Tenaya Housing Office is open 8am to 5pm Monday through Friday. This is the place for students to inquire about housing contracts, housing cancelations, billing, and questions about housing options, housing applications, and housing tours. The phone number for Tenaya Housing Office is 209-228-2293.
There is a charcoal grill in the CAT Quad between Yablokoff Wallace Dining Center and Valley Terrae Housing Office for students to use. A gas grill is located at The Summits Courtyard for residents. For a spontaneous reservation, stop by the Valley Housing office to see if it’s available.
Bike racks are located outside each residence hall. Lockable bike storage is available at the Bike Barn located on the Ranchers Road side of Half Dome, and at the Glacier Point Courtyard. All residents have access to the Bike Barn by swiping their Cat Card. Space is available on a first-come first-served basis and in all cases residents must provide their own lock
There are specific code and safety requirement necessary to bunk or loft beds. The insufficient ceiling height in the Valley Terraces bedrooms makes it impossible to bunk or loft beds. Due to space limitations requiring proper egress, debunking beds in the Sierra Terraces (Mariposa and Tuolumne) and Half Dome is not allowed. The Summits (Cathedral and Tenaya) are the only locations where bunk/lofting configurations may be modified. To request an evaluation, please submit a work order. Please understand that requests of this nature are a low priority and may take several weeks particularly after move in.
The Cat Quad is the courtyard area located between the Yablokoff-Wallace Dining Center and Terrace Center. Residents are welcome to enjoy the space however reservations are required for formalized events. Visit the UC Merced EMS to reserve the space.
New releases, classic movies, and select TV series are available for free streaming from any computer or mobile device. On campus residents can visist movies.ucmerced.edu to access.
Computer labs are available in each housing community for resident use. Bring a USB drive to save your work. Residents are welcome to utilize the printers located in the Tenaya and Terrace Center computer labs. Like all printers on campus, residents will use their Cat Cards to purchase printing options. Residents assigned to Cathedral, Half Dome and Tenaya have Cat Card access to the first floor of Tenaya Hall to use the computer lab and study rooms. Report a printer problem to the nearest Housing and Residence Education Office. Any problems with a computer should be reported to email@example.com.
For those residents who want to practice their dance moves or exercise, the Dance Room comes furnished with a wooden dance floor, mirrored wall and sound system to plug into. Black soled or hard shoes like taps will ruin the floor and therefore are not allowed. Make a reservation online by visiting UC Merced EMS.
The Den is a great place for residents to hang-out and relax. There you will find pool, ping-pong, foosball, air hockey tables, a big screen TV, e-sport and comfortable seating. This is a communal space for students living on campus, please keep your space clean, and please do not remove any game equipment from the space. Only residents can reserve the space for resident events. Please go to EMS for Den reservations.
The elevators in the Sierra Terraces are open for public use only at selected times throughout the year. If students need to use the elevators for access, (temporary disability, permanent disability, access for guests with disabilities, etc.) they will need to request an elevator key from the Terrace Center Housing Office.
For 2019-2020 Academic Year, the following is the schedule for IT Help Desk:
- Glacier Point lobby by elevator: Mondays 6-9pm
- Granite Pass lobby by elevator: Wednesdays 6-9pm
- Valley Housing Office: Tuesdays, Thursdays, Sundays 6pm -9pm
Please contact firstname.lastname@example.org if you have questions or concerns about the IT Help Desk Service at the locations above.
The Operations and Maintenance team for south campus is Johnson Controls, Inc. (JCI). JCI holds the 35 year maintenance contract for the 2020 buildings. If you need something to be fixed or have a building concern, submit a work order to fmhelp.ucmerced.edu, click "guest login", choose South Campus, and then the building. Please do not attempt any DIY in this building.
View the Guide to Submit Work Request for Granite Pass and Glacier Point
Custodial services, Lock and Access, and Grounds services are still provided by the University Facilities Management department and a work request can be submitted via the link listed above.
Dorm room windows have window sensors that will cause the heating and air conditioning to stop functioning if you open the window. If you find your heating/air conditioning is not working, please ensure the window is completely closed before submitting a work request.
Electrical outlets are AFCI (Arc Fault Circuit Interrupter) equipped and will trip if overloaded. These can be manually reset by pressing the RESET button at the center, or a work request can be submitted.
Trash chutes will open when you wave your hand in front of them when the chute is clear to use. If the chute light does not turn green, please do not force it open with the handle. Use another trash chute door and/or submit a work request.
Exit signs, fire extinguishers/alarms, sprinkler heads and smoke alarms are for the safety of all occupants. Any tampering with the Life Safety devices can cause unknown damage and/or safety risk to all occupants, visitors, and staff.
All items to be hung may not use any nails, interior fixtures or pipes, sprinkler heads or window frames.
Work requests submitted in the middle of the night that are considered urgent may require a JCI technician to respond in the middle of the night. Please be ready for a phone call or an in-person visit.
Your RA/Residence Education Coordinator (REC) is your best resource for questions.
Network jacks may be found in the lounges, study rooms and common areas of the residence halls. Wireless access is available within the residential facilities. Many residents use the wireless network out of pure convenience. Please be advised that wireless routers negatively interfere with everyone’s wireless experience, so please deactivate these devices. If you are having trouble with your wired connection, please contact the IT Help Desk if you have issues.
Communal kitchens are located throughout the community for residents to use. RHA has provided basic kitchen supplies to be shared by all. Anyone using a kitchen is expected to clean up after themselves. They are open 24/7 for residents using their ID card access. Kitchens are located:
Residents have 24-hour access to the laundry facilities located within their building except Valley and Sierra (Mariposa and Tuolumne) Terraces residents. These residents share a laundry facility at the Den at the Terrace Center. It costs $1.25 to wash ($1.50 for super cycle) and $1 to dry. Residents are encouraged to set up a Housing Resident Laundry Account by adding money on their Cat Card. Residents can check the availability of washers from their rooms via the Internet. The machine to add money to your Cat Card is located in the entryway to the Terrace Center laundry room near the vending machines and at The Summits Office. A limited number of machines will take cash. Please time your loads accordingly to complete a laundry cycle before the facility closes and notify the Housing Office if any of the machines are not working properly.
At UC Merced we provide smart lockers via Smiota PoDS.
What this means for you :
- 24/7 access to your packages for pickup at your convenience
- Leaf mail and over-sized packages/overflow will still be picked up from the Valley Housing Office
- Please ensure that all mail clearly states your information. The proper format for you UC Merced Housing and Residence Education address is:
Residence Hall and Room #
100 Valley Terrace Center
5400 N. Lake Road
100 Valley Terrace Center
5400 N. Lake Road
Merced, CA 95340
- Your mail or package will be returned to sender if the name does not match the information our office has on file
- If you would like to change the email or phone number that the notification is being sent to, please update it in myUCMerced or with the Registrar's Office at Kolligian Library Room 122 (Phone: (209) 228-7178 Email: email@example.com) Our office pulls all information from myUCMerced when sending these notifications.
How it works:
- Carriers deliver packages to our mail room.
- Smart Lockers are located in the Mailroom (Pod 3) next to the Valley Housing Office and at the Den outside of the Den Laundry Room (Pod 1 and 2)
- Our mail staff scan each package and assign them to our smart lockers.
- Mail staff delivers the packages to their assigned smart locker location.
- You will get an email notification directly to your phone/computer etc. For this reason, it is important that you check your UC Merced email and we have your correct cell phone number.
- The email you received will have the information about your package and how to pick up your package/s.
- You can pick up your package using the Smiota app or QR code in your email, or text, or a number code that you can punch in the Smart Locker system.
- Pick up your package at your convenience! We would like you to pick up your packages.
Students are responsible for checking their mail regularly. Before moving out of housing, residents must:
- Change address with senders (bank, credit card, etc) and
- Provide the housing office with a forwarding address. Valley Housing Office will forward first-class mail for 30 days. After that, mail is returned to the sender
- Change voter registration (Visit https://www.co.merced.ca.us/1572/FAQs )
OnTrac and FedEx only drops off packages to the housing office, no pick-ups. Residents can drop off their outgoing packages directly at Shipping & Receiving if they choose to do so; Facilities Building A Room # 150.
Please contact our office firstname.lastname@example.org or (209) 228-4663 if you have any additional questions or concerns.
Residents living on campus can reserve Mariposa Lawn for activities. Please reserve online at EMS.
The California Room, Tenaya Meeting Room and Half Dome Meeting Rooms are available by reservation. In addition to the Residence Life Team and residents, these meeting rooms are often used by the campus for classes, Board of Trustee meetings, voting polls and workshops and events put on by student clubs and organization, schools and departments, and others.
- Granite Pass Game Room
- Tenaya Dance Room
- Half Dome Game Room
- Outside of Yablokoff Wallace Dining Center (facing Scholar Lane)
The Calvin E. Bright Success Center provides peer tutors for various courses that meet in the Resident Learning Center located on the first floor of Tenaya in The Summits. All residents are welcome to take advantage of this service. This is a place where residents can study alone or do group projects with others. Students can access this space and kitchen 24/7 with their ID card.
There are dedicated study rooms available in each of the residence hall community. These study rooms are available to residents for individual, group study, peer tutoring. Academic advising and academic programs are also held here. Always remember that in a designated study room, the right to quiet supersedes. During finals, the Meeting Rooms in housing are made available for additional quiet study space. Valley Terraces students are encouraged to use the Alpine Room for individual and group study needs.
If you need a repair done in your room or suite, please submit a work request online. Residents are expected to submit a work request if something is not working properly.